Step #1 - Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase.
Step #2 - Re-pack your product safely and securely into a box or envelope. Please include a written note inside the package detailing the contents of the package, why you are returning it, your First Name, Last Name, Email Address, And RMA Number. Please also write your RMA Number on the outside of your package. This information will help to ensure you get your refund in a more timely manner. (We recommend using the same packing material used when you received the package).
Step #3 - Send your package to our Return Address (You can find our return address on this page). To better help assist our Customer Service Department, and ensure you receive a refund on time - Please provide your Customer Service agent with the tracking number associated with your return.
Step # 4 - Once we receive the product you have sent and inspect it for damage or determine the cause of damage (All returned items must be in their original state and deemed by Downside Survivor to be unworn/undamaged before they can be accepted for a refund) we will replace or refund your purchase.